SparQ Spaces ("we", "us", or "our") operates the website sparqspaces.com and provides studio rental services at 75 Sukhumvit Soi 2, Bangkok 10110, Thailand. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our website or booking a session with us, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (email address, phone number) when you make a booking enquiry or reservation
- Payment information processed securely through our payment partners — we do not store full card details
- Communications you send to us via email, WhatsApp, LINE, or our contact form
- Photographs or video recordings taken on the studio premises during your session (which remain your intellectual property unless otherwise agreed)
We also collect certain information automatically when you visit our website, including:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process and manage your studio bookings and enquiries
- Send booking confirmations, reminders, and relevant service updates
- Process payments and refunds
- Respond to your questions and provide customer support
- Improve our website and services based on usage patterns
- Send promotional communications where you have consented to receive them
- Comply with legal obligations
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g., payment processors, email service providers), bound by confidentiality agreements
- Legal authorities when required by law or to protect our rights and the safety of others
- Business transfers in the event of a merger, acquisition, or sale of assets, where your information may be part of the transferred business
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking records are typically retained for 5 years for accounting and tax purposes. You may request deletion of your data at any time, subject to legal retention requirements.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors use our website (via Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
6. Third-Party Links
Our website may contain links to third-party websites (such as Instagram, Facebook, LINE, and Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
7. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Thailand Personal Data Protection Act (PDPA) and applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal requirements
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant supervisory authority
To exercise any of these rights, please contact us at sparqspaces@gmail.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: sparqspaces@gmail.com
- Phone: +66 63 223 8000
- Address: 75 Sukhumvit Soi 2, Lohas Residences Hotel, Bangkok 10110, Thailand
- LINE: @sparqspaces
